Went to fire up the Ammo Plant last night and ran into a few issues.
Plastic housing on bullet feeder had cracked, and shut off was sloppy.
Powder Measure Drop Tube had rusted in place ( no idea why its a dehumidified space.)
And aluminum body of the bullet feeder, 2 tiny screws had stripped out.
Called Hornady today, was on with a live person in under a minute, and all part replaced under warranty!
Absolutely phenomenal service!
Always glad to hear about good service from a company!
Thanks for sharing
Check out my website!
www.theballisticassistant.com
+1 On how great Hornady is to customers. I bought a used hornady press and found a missing part. I called them and told them what I needed fully expecting to pay for the part, but the lady said she would get it shipped out no charge. I had it in a couple days and was up and running.
Glad they stood behind their product!
JTD
Unlike Lee. When I got into reloading Lee was such a great deal, and the Spokane White Elephant has unreal prices. But Lee's Customer service is garbage. Bad 9mm die gouging cases on resize. I still think I have the voicemail, from one of their techs after we went round and round how a Lee Die can't be the problem, for 30 mins and I hung up. He called back left a voicemail, to tell me the issue was I was to dumb to use their products and should just get rid of them!...
Called to complain and forwarded the Voicemmail with Name and Number it came in on, and customer service manager lady told me straight up it wasn't one of her people and that I was just scamming for free parts.
I promptly dumped my Lee products.
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