reloading companies stories

I'm going to put the video on facebook cause I can't here I I reason it's not supported. I've had great dealings with any and every company. RCBS, Lee, hornady. Rcbs 2 press given to me and wanted to buy the primer tray. They wanted the address, FREE!!! I have rcbs prep/ trim station, had an issue while I was trying to realign it and messed it up. They fixed it FREE!!! Now my chargemaster after 3 or 4 years is acting up. (Which I haven't really used it much) Talked with them today said it would be covered. FREE!!!! Had Lee dies mess up and primer pins break. FREE!!! I'm glad the reloading community is like it is. Wes at home let than sages had offered to give me credits cause I must have pushed the wrong button when ordering processed and got regular range brass. Good people. Good business!!! What's your story.

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I just received my Lee turret press and got it set up. Everything ran fine until I changes turrets to load a different caliber. When I removed the first turret the detent ball bearing flew out along with the spring that goes in behind it. One call to Lee and a new turret ring was on its way, no questions asked.

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Originally Posted by ReneeMicelli

I just received my Lee turret press and got it set up. Everything ran fine until I changes turrets to load a different caliber. When I removed the first turret the detent ball bearing flew out along with the spring that goes in behind it. One call to Lee and a new turret ring was on its way, no questions asked.

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That's good, I've got the loadmaster and had a primer go off. Called to buy one, they asked if I was ok. I said yes and they got my address and sent me one. It was almost out of primers and didn't go all of the way into place. That's why I always wear safety glasses. It was loud.

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I know this sound impossible but, i cracked an RCBS lube sizer top to bottom by hand using the little 2 ball t handle, no cheater on it. Called them and sent my casting in and a new one arrived a weak later! Dillion and Lee does the same stuff also......

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Originally Posted by alinkrod

I know this sound impossible but, i cracked an RCBS lube sizer top to bottom by hand using the little 2 ball t handle, no cheater on it. Called them and sent my casting in and a new one arrived a weak later! Dillion and Lee does the same stuff also......

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That's what I'm talking about.

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I've had nothing but great experiences with Hornady and Lee customer service when it was needed. Certainly a nice change of pace from the service level that seems low from so many other companies in other industries.

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Great customer service from RCBS! Though the rep did not want to hear that I wanted to pay for the item. In the end I gave in and accepted the part free of charge.

Rcbs has done that for me numerous times. Once I admitted fault to a bent decapping rod and they still replaced it for free. Great customer service.

25-30 years ago I had an issue with my .308 sizing die tearing up the brass. I called they told me send in the die with a fired case and they would match the die to my chamber FOC...

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I somehow broke the Neck Sizing Expander Ball in my RCBS Die this weekend. I contacted RCBS this morning to purchase a new Decapping Rod/Expander. They asked for my address and said that they would ship the replacement out today. I asked they how much the total was and was told that they will just send me a new one with no payment needed. I offered to pay shipping and they said no thanks.

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Originally Posted by Adam Van Camp

I somehow broke the Neck Sizing Expander Ball in my RCBS Die this weekend. I contacted RCBS this morning to purchase a new Decapping Rod/Expander. They asked for my address and said that they would ship the replacement out today. I asked they how much the total was and was told that they will just send me a new one with no payment needed. I offered to pay shipping and they said no thanks.

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That reminds me of a primer going off in my loadmaster, blew the primer pusher in half. Scared the crap out of me. Same thing, no charge. Glad to hear they took care of you.

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I sent my chargemaster in a week ago cause it was binding up internally. 4years old and out of warranty. They said it was defective from factory, received a brand new one with a warranty. Rcbs is awesome!!!

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I had bought a Frankford Arsenal hand priming tool. The large primer sleeve wouldn't allow the push rod to rise up through it. Called Frankford Arsenal they apologized profusely and stated they would send me a replacement part, but they were out of stock and should have more in stock in about 30 days. Not a big deal to me so I wait. About a month later a box shows up on my door step. I had forgotten that a replacement part was coming. I open the box and there was a whole new priming tool not just the piece. I will be sure to buy Frankford Arsenal products in the future.

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Originally Posted by Ammoman75

I had bought a Frankford Arsenal hand priming tool. The large primer sleeve wouldn't allow the push rod to rise up through it. Called Frankford Arsenal they apologized profusely and stated they would send me a replacement part, but they were out of stock and should have more in stock in about 30 days. Not a big deal to me so I wait. About a month later a box shows up on my door step. I had forgotten that a replacement part was coming. I open the box and there was a whole new priming tool not just the piece. I will be sure to buy Frankford Arsenal products in the future.

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I love how these companies go out of the way to make things right, and don't make us feel responsible for damage. Even when it is our fault, I've had them say it should be tougher lol. Even reloaders in general are for the most part generous people, for the most part.

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I peruse local auctions, estate sales, and eBay for good deals on used reloading items frequently. I have bought some items for so cheap that I don’t mind putting some money into them for repairs or replacing parts. After years of being stubborn and weighing charges I finally bought a Unifow. After I realized how smart of a device they were, I went on the hunt for some used ones. I found a couple that were missing pieces and called RCBS to order some new ones. I told them I bought them used and knowing they were needing parts. I have them every reason to charge me for these parts. Nope. They happily insisted that they only needed my address and no payment was necessary. It just goes to remind me that I need to buy a few new items from them once in awhile!


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